Big Bazar fined again, this time ₹ 5 lakh for charging for carry bag
বেকায়দায় বিগবাজার, ক্যারি ব্যাগের জন্য ৫ লাখ টাকা জরিমানা

January 26: In a significant move, Chandigarh Consumer Forum imposed a fine of ₹5 lakh on Big Bazaar for charging a customer ₹12 for a carry bag. The store has also been directed to refund ₹12 charged for the bag from the complainant, with ₹100 as compensation and ₹1,100 as litigation cost.

Neha Goel of Chandigarh stated that she purchased some articles worth Rs 1,198 from Big Bazaar store at Industrial Area, Phase I, Chandigarh and when she went to the billing counter, the cashier had charged a sum of Rs 12 for the carry bag.

The Big Bazaar in its reply submitted that the amount was rightly charged as the same was displayed in the store, whereas the complainant had consented to be given a carry bag for an additional charge. “By employing unfair trade practice, the OPs are minting lot of money from the gullible customers from all their stores situated across the country”, read the forum judgement. Last year, Big Bazaar was fined ₹11,518 for charging ₹18 for a carry bag.