Passengers can now dial Railway helpline ‘139’ for multiple services

January 02: Railway helpline No. ‘139’ has now got a face lift. Gone are those days when railway passengers had to call multiple numbers to seek assistance or register complaints as Railways has converted ‘139’ into an integrated helpline number. The helpline number is available in 12 languages.

Passengers can now avail integrated service by just dialing ‘139’. Apart from seeking information related to tickets, train status and rail accidents, passengers can now also lodge complaints related to catering and corruption and also seek medical help. It will be based on IVRS (Interactive Voice Response System). There is no need of a smart phone to call on 139, thus, providing easy access to all mobile users.

As the new India Railway helpline number 139 will take over all the existing helpline numbers (except 182), it will be easy for the passengers to remember this number and connect with Railways for all their needs during the travel.

Indian Railway Helpline 139 (IVRS) is as under:

• For security & medical assistance, passenger has to press 1, which connects immediately to a call center executive
• For enquiry, passenger has to press 2 and in the sub menu, information regarding pnr status, arrival/departure of the train, accommodation, fare enquiry, ticket booking, system ticket cancellation, wake up alarm facility/destination alert, wheel chair booking, meal booking can be obtained.
• For catering complaints, passenger has to press 3
• For general complaints, passenger has to press 4
• For vigilance related complaints, passenger has to press  5
• For queries during accident, passenger has to press 6
• For status of complaints, passenger has to press 9
• For talking to call center executive, passenger has to press *