Customers do not need to visit bank branches for re-KYC: RBI Governor

way2barak, Dec.7: “customers don’t need to visit the bank branch to update their KYC details except where there is a change of address,” said RBI Governor Shaktikanta Das said. As per RBI’s KYC norm guidelines, banks need to periodically update customer identification documents of their account holders. Das said banks can get customers re-KYCs without asking them to visit the branch.

RBI mandates banks to periodically update the customer identification documents of their account holders. The governor said this in an answer to a query during a press conference after sharing the monetary policy outcome.

If banks insist on branch visits for re-KYC, customers can raise a complaint with appropriate authorities, an RBI official said.