Air India services hit globally due to server shutdown

April 27: All Air India international and national flights are affected as airline’s SITA server is down all over India and overseas since 3:30 am on Saturday. Passengers complained about delayed flights and shared pictures and videos of crowded airports in Mumbai and Delhi. The operations of Air India across the world were affected for over five hours this morning.

Air India CMD Ashwani Lohani said the services had been restored. Operations, however, are expected to be delayed due to a cascading effect. Air India’s software solution is managed by SITA, a global airlines IT services major, which provides its check-in, boarding and baggage tracking technology. The situation had led to serpentine queues at airports, with several flyers taking to social media to vent their frustration.

A similar incident occured on June 23 last year when a technical glitch in the airline’s check-in software delayed 25 of its flights across India.